Refund and privacy requests
Prepared/revised: 16 October 2026 / CAT BEAT service information
Copy the relevant form and email only the necessary details. This page does not store input or send requests automatically. See the terms for actual purchase/restoration availability and statutory rights.
1. Contact and precautions
Contact: leveluptodaystudio@gmail.com
Do not send passwords, verification codes, national ID numbers, full card numbers or complete game saves. Limit evidence to the relevant portion and redact unrelated personal data.
2. Purchase cancellation, refund, missing item or restoration
Subject: [Purchase request] cancellation/refund / missing item / restoration
Body: purchase platform / order number / product / approximate purchase time / requested action and reason. Explain if the order number is unavailable.
These are distinct processes. We explain applicable rules and actual platform routes after review. Receipt is not proof of a completed grant/refund; legitimate statutory rights are not denied solely because this template was not used.
For paid purchases through Apps in Toss, the Toss app provides a refund request route. Android partner review is distinct from Google Play’s final decision and completed reimbursement; Apple reviews iOS refunds. Receipt of a request or partner approval alone does not mean funds have been returned.
3. Access, correction, erasure, restriction or consent withdrawal
Subject: [Privacy request] access / correction / erasure / restriction / withdrawal
Body: service (website / game / email support) / affected information / requested action / reply route. For correction, include the necessary correction.
Where identity or authority verification is necessary, we first explain the minimum additional information and reason. Privacy-policy statutory deadlines, retention exceptions and objection procedures apply.
4. Guardians and representatives
Identify the guardian/representative nature and requested action. We explain necessary authority/consent verification. The default form does not require a child name, school, birth date or full guardian identity document.
This guide alone does not complete guardian consent or purchase approval. Privacy requests and cancellation of minors purchases follow their separate requirements.
5. Handling erasure requests
If we do not hold the requested information, we tell you. For game progress and settings stored only on your device, we explain how to delete them there.
For information we retain, such as support emails, we review and handle the erasure request. If law requires retention, we explain the reason and period. For external service information, we explain actions available to us and any steps needed from you.
Device-record erasure, external service erasure and purchase cancellation/refunds are separate. Deleting device records may irreversibly remove progress and settings.
Reading this document is not acceptance of terms or consent to personal-data processing.